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Straight answers for accounts, purchases, downloads, and reports. Choose the correct contact so your request reaches the right queue.
The fastest route for common account and product questions.
Open the purchase page, choose a plan and payment method, then wait for confirmation. Send billing problems to [email protected].
Use Reset password from the login page. The time-limited link is sent to the email attached to your forum account.
Include your username, release channel, Roblox version, affected game, exact error, reproduction steps, and a useful screenshot or log excerpt.
Customer-facing addresses only. Never email passwords, license keys, session tokens, full card details, or wallet recovery phrases.
Account access, password resets, installation, downloads, crashes, and technical troubleshooting.
Purchases, renewals, invoices, duplicate charges, pending payments, and activation problems.
Terms violations, impersonation, compromised accounts, suspicious Astral mail, and copyright or trademark complaints.
Email billing with your forum username, payment date, amount, method, and transaction or invoice reference. Never send complete card details or a wallet recovery phrase.
Confirm the email is correct, wait a few minutes, and check spam or junk. If it still does not arrive, use Discord support and provide your forum username—never your password.
Email [email protected]. Identify the account or material, give its exact URL or location, explain the issue, and attach relevant evidence.
Do not click its links or open attachments. Forward the original message as an attachment to [email protected] so its headers remain available.
No. Messages from [email protected] are automated. Resend your request to support, billing, or abuse depending on the issue.