Astral.

The leading edge in video game enhancement software.

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FAQ & Contact

Straight answers for accounts, purchases, downloads, and reports. Choose the correct contact so your request reaches the right queue.

Email delivery noticeSome providers may reject, delay, or place Astral email in spam. Check spam or junk first; use Discord if an expected account email never arrives.

Start here

The fastest route for common account and product questions.

01 / PURCHASE

Buy or renew Astral

Open the purchase page, choose a plan and payment method, then wait for confirmation. Send billing problems to [email protected].

02 / ACCOUNT

Reset your password

Use Reset password from the login page. The time-limited link is sent to the email attached to your forum account.

03 / SUPPORT

Report a technical problem

Include your username, release channel, Roblox version, affected game, exact error, reproduction steps, and a useful screenshot or log excerpt.

Contact directory

Customer-facing addresses only. Never email passwords, license keys, session tokens, full card details, or wallet recovery phrases.

Technical & account support

[email protected]

Account access, password resets, installation, downloads, crashes, and technical troubleshooting.

Payments & subscriptions

[email protected]

Purchases, renewals, invoices, duplicate charges, pending payments, and activation problems.

Abuse, copyright & security

[email protected]

Terms violations, impersonation, compromised accounts, suspicious Astral mail, and copyright or trademark complaints.

Frequently asked questions

My payment is still pending. What should I send?

Email billing with your forum username, payment date, amount, method, and transaction or invoice reference. Never send complete card details or a wallet recovery phrase.

I did not receive a password reset or welcome email.

Confirm the email is correct, wait a few minutes, and check spam or junk. If it still does not arrive, use Discord support and provide your forum username—never your password.

How do I submit a copyright, trademark, or abuse report?

Email [email protected]. Identify the account or material, give its exact URL or location, explain the issue, and attach relevant evidence.

I received a suspicious message claiming to be Astral.

Do not click its links or open attachments. Forward the original message as an attachment to [email protected] so its headers remain available.

Can I reply to an automated account email?

No. Messages from [email protected] are automated. Resend your request to support, billing, or abuse depending on the issue.

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